Our Kanuda Pillow Return Policy (Updated: April 13, 2023 8:53pm PST)
While many of our customers immediately feel better upon usage of our pillows, some go through an adaptation period, getting used to the correct posture.
Continue using the pillow even if it feels uncomfortable at first, give it 2-3 weeks and see how you feel. Just like how we all need some time to break a bad habit, give your neck some time to adjust.
If you are still not satisfied, we have a 60-day return policy, which means you have 60 days after receiving your item to request a return (in the contiguous U.S. only).
To be eligible for a return, your item must be in the same condition that you received it without any damage, and in its original packaging. You’ll also need the receipt or proof of purchase. Please use the same outer box that you received. If you have already thrown it away, use a box that is similar in size (not in a refrigerator box!) to save us on the return shipping cost.
Bundle Sets offered as part of special promotions: If you purchase a bundle set at a discounted price during our special promotions and decide to return only part of the set, the discount will be voided and the price of the remaining items will be charged as full-priced items.
To start a return, please access this page and input your order number and email address. Once your return request has been approved, you will receive a return label in your email, as well as instructions on how to and where to send your package. We will process your refund as soon as we receive the returned product. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@kanudausa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please be advised that the $15 return shipping fee will be deducted from your return for customers within the contiguous US.
You have 60 calendar days to request a return of your Kanuda Pillow from the date of purchase. We recommend sleeping on your exclusive Kanuda Pillow for at least 2-3 weeks to allow your body to properly adjust.
For recommendations on how to make your sleep experience better, please contact us via the form provided on our Customer Support page.
International Returns
Unfortunately, at this time, we do not provide return labels for international orders. Please send our eligible return to:
Kanuda USA Returns
15910 Valley View Ave
La Mirada, CA 90638
All returns must be sent with prepaid postage; we do not accept C.O.D. We recommend using a traceable method to ship back your return.
