Updated April 18, 2023
Every customer should be able to decide for themselves how well KANUDA products help reduce neck pain and sleep better.
Remember that it takes several days for the body to adjust to a new pillow. So we give you 60 nights to try our products in the comfort of your own home. If you decide KANUDA products aren’t for you, returns are easy within the contiguous U.S.
How Do Returns Work for the 60 Day Trial?
- Your trial begins when you complete your purchase. Contact us to initiate your return within your 60-night trial period.
- We will initiate the return process and email you a pre-paid return label.
- Prepare your package, attach the return label, and drop off your return. If you don't have the original packaging, any sturdy box will do.
- Our team will try their best to donate your product to a charity or recycle it.
- If you decide to exchange your KANUDA product, please contact us. We’ll send you a return label for the existing product and help place a new order for your replacement product.
Our 60 Day Trial Return Policy
We want to make sure you are 100% satisfied with our products. If it doesn’t work out, you can return them and get a refund for the product during the trial period. A $15 return shipping fee will be deducted from the refund.
- Our 60-day trial policy is applicable within the contiguous US only. If you are outside of this area and wish to return your purchase, you will need to cover the cost of return shipping. For customers within the contiguous US, a $15 return shipping fee will be deducted from your refund.
- If you paid for shipping to Hawaii or Alaska or outside of the contiguous U.S., you will not get a refund for the shipping costs.
- Refunds will be credited back to your account within two weeks.
- To be eligible for a return, your item must be in the same condition that you received it without any damage and in its original packaging. Please use the same outer box that you received. If you have already thrown it away, use a box that is similar in size (not in a refrigerator box!) to save us on the return shipping cost. Customers may return a maximum of two items of the same product type.
- Each customer is entitled to one trial period per product. If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product. If your product is returned completely unopened, however, a trial will still be available on your next purchase of that same product.
- Our 60-night trial is exclusively available to customers who have purchased our products on Kanuda USA's official website (www.kanudausa.com). If you have purchased our products from one of our partner retailer stores, we kindly ask you to follow their return policy. Please keep the original receipt as validation of purchase date to initiate the return process.