Kanuda Terms of Service

Last updated: June 10, 2026

These Terms of Service (the "Terms") govern your access to and use of kanudausa.com (the "Site") and your purchase of products from PACIFIC GLOBAL PARTNERS LLC ("Kanuda," "we," "us," or "our"). By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, do not use the Site.

PLEASE READ THESE TERMS CAREFULLY. SECTION 17 CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. EXCEPT AS DESCRIBED IN SECTION 17, YOU AGREE THAT DISPUTES BETWEEN YOU AND KANUDA WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 17.6.

1. Eligibility

By using the Site, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority and have given consent for any of your minor dependents to use the Site. You may not use the Site or purchase products for any illegal or unauthorized purpose.

2. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Changes take effect when posted on this page. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. Material changes to the arbitration provision in Section 17 will not apply to disputes that arose before the change unless you agree otherwise.

3. Products, Pricing, and Availability

All products are subject to availability, and we reserve the right to limit quantities, discontinue products, or restrict sales to any person, region, or jurisdiction on a case-by-case basis. Prices and product descriptions may change at any time without notice. We make every effort to display product colors and images accurately, but we cannot guarantee that your device's display will be accurate. Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, or availability; we reserve the right to correct such errors and to cancel orders arising from them (including after an order has been submitted), with a full refund of any amounts charged.

4. Orders, Payment, and Billing

We reserve the right to refuse or cancel any order, including orders that appear to be placed by dealers, resellers, or distributors, and to limit quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information and to promptly update it as needed. By submitting payment information you represent that you are authorized to use the payment method provided. Payment is processed by our third-party payment processors; we do not store full payment card numbers.

5. Shipping, Returns, and Refunds

Shipping timelines, return eligibility, and refund procedures are described on our Returns & Exchanges page, which is incorporated into these Terms by reference. Risk of loss and title for products pass to you upon our delivery of the products to the carrier.

6. Good Sleep Trial

Certain products may be eligible for our sleep trial program, under which you may return an eligible product within the trial period stated at the time of purchase, subject to the conditions described on the Good Sleep Trial page and our Returns & Exchanges page. Trial terms, eligible products, and any associated fees (such as return processing or repackaging fees) are as stated on those pages at the time of your purchase. The trial applies once per product per household unless otherwise stated.

7. Limited Warranty

Certain products include a limited warranty as described on our Warranty page, which is incorporated into these Terms by reference. Except for the express limited warranty stated there, products are provided subject to the disclaimers in Section 14. Warranty claims may require proof of purchase and are limited to the original purchaser.

8. Referral Program

We may offer a refer-a-friend program through which you and a referred friend can each receive a discount or other benefit when a qualifying purchase is made, as described on our Refer a Friend page. Referral rewards apply only to genuine referrals of new customers; self-referrals and abuse of the program may result in forfeiture of rewards. We may modify, suspend, or terminate the program at any time, except where prohibited by law.

9. Email and SMS Communications

By subscribing to our marketing emails or SMS program, you consent to receive recurring marketing and transactional messages from us (including messages sent through Klaviyo, Inc. and other SMS service providers acting on our behalf), at the email address or phone number you provide. Consent to marketing messages is not a condition of purchase. Message and data rates may apply, and message frequency varies. You can unsubscribe from emails using the link in any email, and opt out of SMS by replying STOP to any message (reply HELP for help). If you change or deactivate your phone number, you agree to update your information with us promptly so that messages are not sent to a number reassigned to someone else.

10. Reviews and User Content

If you submit reviews, photos, videos, comments, ideas, or other content to us or through the Site or our review platforms (collectively, "User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, transferable, sublicensable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display that User Content in any media, including on the Site, in marketing materials, and through review syndication partners. You represent that your User Content is accurate, that you own or have the necessary rights to it, and that it does not violate these Terms, any law, or the rights of any third party. We may, but are not obligated to, monitor, edit, or remove User Content at our sole discretion. We are not responsible for User Content posted by you or any third party.

11. Intellectual Property

The Site and all of its content — including text, graphics, logos, images, photographs, product designs, and software — are owned by or licensed to PACIFIC GLOBAL PARTNERS LLC and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, scrape, or otherwise exploit any portion of the Site or its content without our express written permission. All trademarks, logos, and brand names displayed on the Site are the property of their respective owners.

12. Prohibited Uses

In addition to other prohibitions in these Terms, you may not use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, federal, state, or local law or regulation; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, defame, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses, malware, or other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, spider, crawl, or scrape; (j) to interfere with or circumvent the security features of the Site; or (k) to access the Site through automated means (including bots and scrapers) without our written permission. We may terminate your access for violating any prohibited use.

13. Third-Party Links and Tools

The Site may contain links to third-party websites and may provide access to third-party tools that we neither monitor nor control. We provide access to such links and tools "as is" and "as available," without warranties of any kind and without endorsement. We are not liable for any harm or damages arising from your use of third-party websites, tools, products, or services. Please review the applicable third party's policies before transacting with them.

14. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN OUR EXPRESS LIMITED WARRANTY, THE SITE AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. PRODUCT INFORMATION ON THE SITE IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND IS NOT MEDICAL ADVICE; CONSULT A QUALIFIED PROFESSIONAL FOR ANY HEALTH CONCERNS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PACIFIC GLOBAL PARTNERS LLC, OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND — INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR REPLACEMENT COSTS — ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCTS PURCHASED THROUGH IT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16. Indemnification

You agree to indemnify, defend, and hold harmless PACIFIC GLOBAL PARTNERS LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, your User Content, or your violation of any law or the rights of a third party.

17. Dispute Resolution — Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND KANUDA TO RESOLVE DISPUTES THROUGH BINDING, INDIVIDUAL ARBITRATION AND LIMITS THE WAYS YOU CAN SEEK RELIEF, INCLUDING BY WAIVING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS. YOU MAY OPT OUT AS DESCRIBED IN SECTION 17.6.

17.1 Informal Resolution First

Before either you or we may commence arbitration or any other proceeding, the party asserting a claim must first send the other a written, individualized notice of dispute ("Notice"). Your Notice must be sent to hello@kanudausa.com (subject line "Notice of Dispute") or to the mailing address in Section 23, and must include your name, mailing address, the email and/or phone number associated with your order or account, a detailed description of the dispute, and the specific relief sought, and must be personally signed by you. For sixty (60) days after a fully compliant Notice is received, you and we agree to attempt in good faith to resolve the dispute informally, which may include an individualized telephone or video conference between you and us (with counsel present if either party is represented). Completing this informal resolution process is a condition precedent to commencing arbitration or any court proceeding, and any applicable statute of limitations will be tolled during the process.

17.2 Binding Arbitration

Except for disputes resolved informally under Section 17.1 or excluded under Section 17.5, any dispute, claim, or controversy between you and PACIFIC GLOBAL PARTNERS LLC arising out of or relating to these Terms, the Site, our marketing communications, our collection and use of data as described in our Privacy Policy, or any product purchased from us — including the scope, applicability, or enforceability of this arbitration agreement — will be resolved exclusively by final and binding arbitration administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures and its Mass Filing Supplemental Dispute Resolution Rules and Procedures in effect at the time the arbitration is commenced, except as modified by this Section. If NAM is unavailable, the parties will mutually select another arbitration provider, and if they cannot agree, a court of competent jurisdiction will appoint one. This arbitration agreement is governed by the Federal Arbitration Act. The arbitration will be conducted by a single arbitrator, in English, in the county where you reside (or another mutually agreed location), and may be conducted by videoconference or on the basis of written submissions where permitted by the applicable rules. The arbitrator may award the same individual relief that a court could award, and judgment on the award may be entered in any court of competent jurisdiction. Payment of filing, administration, and arbitrator fees will be governed by the applicable provider's rules and applicable law. Each party will bear its own attorneys' fees and costs unless the arbitrator awards them under applicable law.

17.3 Class Action and Jury Trial Waiver

YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL. If a court determines that applicable law precludes enforcement of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed and brought in court, with the remaining claims proceeding in arbitration.

17.4 Coordinated Filings

If twenty-five (25) or more demands for arbitration are filed against us that raise similar claims and are filed by or with the assistance of the same or coordinated counsel ("Coordinated Filings"), the parties agree that the demands will be resolved in staged proceedings under the applicable provider's mass-filing rules: the claimants' counsel and our counsel will each select up to ten (10) demands to proceed first as bellwether arbitrations, and the remaining demands will be held in abeyance (with filing fees deferred and statutes of limitations tolled) pending resolution of the bellwether proceedings, after which the parties will engage in a global mediation before further demands proceed. A court of competent jurisdiction may enforce this subsection, and either party may seek relief from a court to do so.

17.5 Exceptions

Either party may (a) bring an individual claim in small claims court if the claim qualifies and remains in that court, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights. In addition, to the extent applicable law requires, claims for public injunctive relief under California law may be decided by a court after the arbitrator has resolved all arbitrable claims.

17.6 Your Right to Opt Out

You may opt out of this arbitration agreement (Sections 17.2 through 17.4) by sending a written notice to hello@kanudausa.com with the subject line "Arbitration Opt-Out" within thirty (30) days of the date you first accept these Terms (or within thirty (30) days of the date this arbitration provision was first added to these Terms, whichever is later). Your opt-out notice must include your name, mailing address, the email address and/or phone number associated with your account or order, and a clear statement that you wish to opt out of arbitration, and must be personally signed or sent by you. Opting out of arbitration will not affect any other provision of these Terms.

17.7 Severability and Survival

Except as stated in Section 17.3, if any portion of this Section 17 is found unenforceable, the remainder will remain in effect. This Section 17 survives the termination of these Terms and your relationship with us.

18. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Site are governed by the laws of the State of California, without regard to its conflict of laws principles, except that the Federal Arbitration Act governs the arbitration agreement in Section 17. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, except that either party may bring a qualifying claim in small claims court as described in Section 17.5.

19. Severability; Waiver

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect. Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20. Termination

These Terms are effective unless and until terminated by you or us. You may terminate them at any time by ceasing to use the Site. We may suspend or terminate your access to the Site (or any part of it) at any time, without notice, if we believe you have violated these Terms, and you will remain liable for all amounts due through the date of termination. Obligations and liabilities incurred before termination — including the Reviews and User Content, Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law sections — survive termination.

21. Entire Agreement

These Terms, together with our Privacy Policy and any policies or program terms posted on the Site or referenced herein, constitute the entire agreement between you and us regarding the Site and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written. Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

22. Notice for California Users

Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Site is provided by PACIFIC GLOBAL PARTNERS LLC, 14251 Firestone Blvd. #204, La Mirada, CA 90638, United States. To file a complaint regarding the Site or to receive further information, contact us at hello@kanudausa.com, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

23. Contact Information

Questions about these Terms should be sent to:

• Email: hello@kanudausa.com
• Mail: PACIFIC GLOBAL PARTNERS LLC, 14251 Firestone Blvd. #204, La Mirada, CA 90638, United States