Shipping policy

At Kanuda, we know you are excited to start using our unique neck pillows and we do our best to see each order processes ASAP.

Due to each carriers shipping terms, delivery times can vary depending on holidays, promos, and certain weather conditions. Typically our orders leave our warehouse within 1-2 business days. 

Shipping times vary by location but Kanuda pillows typically arrive within 5-7 days of the order. Kanuda compresses and ships its pillows in sustainable cardboard box which aids in maintain the integrity of each of our exclusive neck pillows.

Kanuda will select the carrier with the most affordable shipping rates depending on your zone and delivery location indicated on your order. 

For additional information regarding shipping to your specific area, contact us directly at help@kanuda.com or submit your question in the form provided.

Our Kanuda Pillow Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@kanudausa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@kanudausa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You have 30 calendar days to return your Kanuda Pillow from the date of delivery. We recommend sleeping on your exclusive Kanuda Pillow for at least 30 full nights to allow your body to properly adjust.

For recommendations on how to make your sleep experience better, please contact us via the form provided on our Customer Support page. 

To be eligible for a return, your Kanuda Pillow must be clean, no visible stains and 100% undamaged. To initiate your return request, please submit your information in the form below. 

To submit your return, exchange or refund request, please provide your contact details, order number and a photo of the item for our Customer Support to review.