How does Try Before You Buy work?
- Pick a product: Add up to 3 Traction Pillows (Head Nap, Spine Nap, Lumbar Nap) to your cart to try on at home.
- Try it on: Once your items are delivered to your home, your 30 day trial period begins.
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Decide: If you love it, keep it! At the end of your trial period, keep what you like and send back the rest using the prepaid shipping label. You will only be charged for what you keep*
*restocking fee of $15 will be charged if all items in your order are returned
How long is my trial period?
You have 30 days to try out your items. 48 hours before the end of your Try period, you’ll receive an email reminder with a countdown timer.
When does my trial period start?
Your Try period starts when all of the items from your Try Before You Buy order are delivered.
How many items can I try at once?
Try Before You Buy allows you to try up to a maximum of 3 items at once.
Who is eligible for Try Before You Buy?
Try Before You Buy is available for customers shipping to the United States only.
Do I have to pay for returns shipping?
Returns shipping for any items you do not wish to keep is covered by KANUDA. You will only incur a $15 restocking fee if all items in your Try Before You Buy order are returned. If you keep at least 1 item, the $15 restocking fee is waived.
How do I track my order?
You can find the tracking information for your order in the shipping confirmation email that is sent as soon as your items are fulfilled and shipped.
How do I return items in my order?
For any items you do not wish to keep, simply submit your return decision through the Blackcart Customer Portal. You’ll find a link to your portal account in your transactional emails. Once your return decision is submitted, you’ll be able to print a prepaid shipping label, and from there, drop-off your return at the nearest UPS location within 3 days of submitting your send back decision.
Why do I see a charge authorization on my credit card statement when initially checking out?
For some orders (especially first-time orders), a temporary authorization charge may be processed to verify the validity of the credit card. The charges can vary from $1 - $100 depending on the total order value.
Note that this charge is automatically and immediately canceled, but may remain visible as a pending 'authorization charge' for a few business days. Authorization charges are never held for longer than a few seconds and should be removed from your statement within a few days of being processed.
If you do not see a refund or if the transaction is not removed from your statement after a week, please feel free to contact us and we'll be happy to help!
Additional FAQs:
How will I know that my trial period has started?
You will receive an email notification once all items in your order have been delivered. The email will include a link to your Customer Portal order page which will include details about your order and a countdown timer for your trial period so you will know when it expires. The email will come from sender, no-reply@blackcart.com with the subject line, “Try period starting for {merchant} order {order number}”.
What if my items are delivered separately?
In the case that your order is shipped in multiples, your Try period starts when the final package is delivered to you.
How many items can I try at once?
Try Before You Buy allows you to try up to a maximum of 3 items at once. Note that a minimum quantity of at least 1 items is required in order for your order to be eligible for Try Before You Buy.
Can I check out with both Try Before You Buy items and non-Try Before You Buy items in the same order?
Yes, you can check out with a mixed cart that includes both TBYB and non-TBYB items where you will only need to pay up front for the non-TBYB items.
What happens if I don’t keep anything I ordered?
Simply send back the items through the Blackcart Customer Portal within your trial and drop off period and you will not be charged.
Can I use a discount code?
Yes, you can absolutely use a discount code with Try Before You Buy. You will have the option to enter in your discount code on the 2nd page of checkout after you’ve entered in your shipping address. If you decide to keep any discounted items, we’ll apply the code at the end of your trial period.
Can I pick up and return my order at one of your stores?
Unfortunately, the team at the stores will not have access to the system to be able to complete the order for you. You can use your online account to keep and send back items.
Why do I need to provide my credit card information when checking out?
Try Before You Buy allows you to try our products at home first before paying for anything you decide to keep.
Your credit card will not be charged for any Try Before You Buy items when initially checking out; however, we still ask for your payment details. This is to make it easy for you to decide which items to keep (and pay for), after you’ve had a chance to try them on at home first.